Privacy Policy

Content Last Updated (8/14/26):

At Made Care Services LLC, your privacy is important to us. We are committed to protecting the personal information you provide and being transparent about how information is collected, used, stored, and shared when you visit our website, communicate with us, or use our in-home care and transportation services.
Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Phone number
Email address
Mailing address
Information submitted through website forms
Appointment and scheduling information
Service-related information
Billing and payment information
Communications you send to us by phone, email, text message, or through our website
Depending on the services you receive, we may also collect additional information reasonably necessary to coordinate and provide care or transportation services.
How We Use Your Information
We may use the information we collect to:
Respond to inquiries and service requests
Schedule consultations, appointments, care visits, or transportation
Communicate with clients, prospective clients, caregivers, and authorized representatives
Send appointment confirmations, reminders, scheduling updates, and other service-related communications
Coordinate and manage our in-home care and transportation services
Process billing, invoices, and payments
Maintain appropriate business and service records
Improve our services, website, and business operations
Meet applicable legal, regulatory, and administrative requirements
Phone Calls and SMS/Text Messaging
Made Care Services LLC may use telephone calls and SMS/text messaging to communicate with clients, prospective clients, caregivers, applicants, authorized representatives, and others who choose to communicate with us by phone or text.
By providing your mobile phone number and consenting to receive SMS messages from Made Care Services LLC, you consent to receive text messages related to your interaction with us. Messages may include appointment confirmations and reminders, scheduling information, service updates, responses to inquiries, care or transportation coordination, and other relevant communications.
Message frequency varies depending on your interactions and services with Made Care Services LLC. Message and data rates may apply according to your mobile carrier and service plan.
You may:
Reply STOP at any time to opt out of future SMS messages.
Reply HELP for additional information or assistance.
Consent to receive SMS messages is not a condition of purchasing or receiving services from Made Care Services LLC.
Opting out of SMS messaging does not prevent us from contacting you through other appropriate methods when necessary to provide requested services or fulfill our legal or contractual obligations.
SMS Privacy and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We do not sell, rent, or provide your mobile phone number or SMS consent information to third parties for their own marketing or promotional purposes.
We may use service providers that process information on our behalf when necessary to operate our communications and provide our services. For example, Made Care Services LLC may use third-party technology providers to facilitate business phone calls, SMS messaging, scheduling, billing, payment processing, client management, workforce management, website operations, and other business functions. These providers may only receive information as reasonably necessary to perform services on our behalf and are not authorized by Made Care Services LLC to use SMS opt-in information for their own marketing purposes.
Third-Party Service Providers
Made Care Services LLC uses third-party technology and service providers to help operate our business. These may include providers for:
Business phone and SMS communications
Scheduling and appointment management
Client and caregiver management
Workforce scheduling and operations
Customer relationship management
Billing, invoicing, and payment processing
Website hosting and online forms
Email and business communications
Automation and system integrations
Accounting and administrative functions
Information may be processed through these providers when reasonably necessary to provide their services to Made Care Services LLC.
We require information to be handled only for legitimate business purposes and in accordance with applicable privacy and security requirements.
We do not sell personal information to third parties.
How We Protect Your Information
Made Care Services LLC takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or loss.
These measures may include:
Password-protected systems
Access controls that limit information to authorized personnel
Use of reputable technology and service providers
Secure methods for storing and transmitting sensitive information where appropriate
Staff policies and procedures designed to protect confidential information
While we take reasonable precautions to protect information, no electronic system, internet transmission, or method of data storage can be guaranteed to be completely secure.
Health and Confidential Information
Made Care Services LLC is committed to protecting the confidentiality of health-related and other sensitive information entrusted to us.
Where applicable to our operations and services, we maintain appropriate privacy and security practices for protected health information and comply with applicable federal and state privacy requirements, including requirements under the Health Insurance Portability and Accountability Act (HIPAA) when HIPAA applies.
Health or care-related information will only be accessed, used, or disclosed as permitted or required for legitimate care, operational, payment, or legal purposes.
Your Privacy Rights
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal, regulatory, record-retention, and service requirements.
You may also contact us if you have questions or concerns about how your information is handled.
Email: contact@madecareservices.com
Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services. Those services may maintain their own privacy policies and practices. Made Care Services LLC is not responsible for the privacy practices of third-party websites that we do not own or control.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
When changes are made, the updated Privacy Policy will be posted on this page with a revised Last Updated date.
We encourage you to review this Privacy Policy periodically for updates.
Contact Us
If you have questions about this Privacy Policy, your personal information, or Made Care Services LLC’s privacy practices, please contact us:
Made Care Services LLC
Springfield, Massachusetts
Email: contact@madecareservices.com